FAQ

Customs clearance cost, duties, VAT and other tax will be paid by the customer if there is. These charges are issued by the local government. Failure to pay will result in the item being destroyed and customer will not be entitled to a refund. 

If you want to change the product model or color paying for your order, please contact us in email service@sigeyi.tech  right away. We may change it before sending out the order package.

If you need to change your shipping address, please contact us in email right away. We may change it before sending out the order package. The new shipping address must be in the same country as before.

Cancellation
We accept order cancellation before the product is shipped or produced. For order cancellations due to customer reasons, full refunds will be given to PayPal payments, while a 3.5% processing fee will be deducted for credit card payments. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes
Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the round way shipping fee and possible taxes. 
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@sigeyi.tech.

Please contact our Customer service at service@sigeyi.tech to get the return address.

Shimano road cransets have integrated spider and right crank arm. We can’t remove it’s spider and install power meter spider on it. So, the AXO power meter spider is not compatible with Shimano road cranksets.

Please read the user manual for proper battery charging procedure. Connect the power meter to SIGEYI APP and check the power meter battery level in the APP. If the battery is lower than 30%, charge the battery to 100%.

If you are not going to use the power meter for a long time, charge the battery to 100% and set the power meter into transport mode. It will save the battery consumption and prevent the battery being over discharge. If the battery being over discharge, it can’t be charged again and it needs to be sent back to us for battery replacement.

To assure accurate measurement, it is necessary to correctly calibrate the power meter. Read the user manual carefully to successfully complete the calibration process.

It is not necessary to calibrate your AXO power meter before every ride, but it must be calibrated when:

-Power meter is installed on the bicycle

-Pedals are installed or changed

-Chainrings are installed, requiring the cranks to be disassembled.

After crankset installation or chainrings changing, ride the bike for 15-20 minutes with some sprints, then calibrate the AXO power meter. Calibrating for a second time is recommended after 30 hours of riding.

AXO power meter can use both round and oval chainrings. Oval chainrings won’t affect the power data accuracy.

In the SIGEYI APP, there is power offset adjustment function. It can adjust the power data from -10% to + 10%.

We don’t recommend it because all warranty will be voided and you will be responsible for all repair costs. 

Click to check ‘Weight and offset data of AXO SL power meter’