FAQ
This page contains answers to Frequently Asked Questions related to SIGEYI products.
About Shipping
How long will delivery take?
7-14 days by UPS/FedEx/DHL
20-40 days by EUB
Due to the impact of COVID-19, shipping time may be longer. Please understand.
Please give us 2 business days to prepare the shipment for you. You will get a notification email once the tracking number comes out.
How to upgrade firmware?
Please visit SIGEYI official website to download SIGEYI APP and upgrade your power meter.
Do I need to pay customs and tax？
Customs clearance cost, duties, VAT and other tax will be paid by the customer if there is. These charges are issued by the local government. Failure to pay will result in the item being destroyed and customer will not be entitled to a refund.
Warranty
Please refer to Warranty Policy HERE.