This page contains answers to Frequently Asked Questions related to SIGEYI products.
Customs clearance cost, duties, VAT and other tax will be paid by the customer if there is. These charges are issued by the local government. Failure to pay will result in the item being destroyed and customer will not be entitled to a refund.
EU personal customers SHOULD provide EORI number in the checkout procedure, while VAT number is not required.
If EU personal customers do not provide their EORI number, we won’t send out the package.
According to EU ICS2 rule, UPS/FedEx/DHL require receiver’s EORI number for the package.
There is VAT number option for EU business customer with company name.
Please refer to Warranty Policy HERE.
How to upgrade firmware?
Please visit SIGEYI official website to download SIGEYI APP and upgrade your power meter.